Incident Post-Mortem - Classic Template: Learn from Incidents and Improve Your Team's Response

The Incident post-mortem - Classic template is a document that serves as a guide for organizing and facilitating incident post-mortem meetings. It includes sections for discussing what happened, why it happened, and how to improve. By using this template, team members can ensure that all relevant topics are discussed and important information is captured during the post-mortem.

How to run a meeting using the Incident Post-Mortem template

The template includes the following sections:

• What happened: A summary of the incident that occurred.
• Why it happened: A root cause analysis of the incident.
• How to improve: A discussion of steps that can be taken to prevent similar incidents from happening in the future.

To run a meeting using this template, first, review the "What happened" section, and provide an overview of the incident that occurred.

Next, review the "Why happened" section, and discuss the root causes of the incident.

Finally, review the "How to improve" section, and discuss steps that can be taken to prevent similar incidents from happening in the future.

When is the best time to use the Incident Post-Mortem template

The best time to use this template is immediately after an incident has occurred. It should be used to analyze and learn from the incident, and to identify steps that can be taken to prevent similar incidents from happening in the future.

Summary

1. Incident post-mortem meetings are a vital tool for uncovering valuable insights and knowledge from incidents that have occurred in your organization.
2. The Incident post-mortem - Classic template is a powerful tool that provides a structured approach to analyze and learn from incidents, it includes sections for discussing what happened, why it happened, and how to improve.
3. The template should be used immediately after an incident has occurred, to extract every bit of knowledge and insights possible to prevent similar incidents from happening in the future.
4. By using this template, team members can ensure that all relevant topics are discussed, important information is captured, and valuable insights are gained during the post-mortem, thus elevating the overall incident response process to new heights.